THE BIG BEAR DETAILING
Privacy Notice
This explains what happens when you request a service on our website.
Updated October 21, 2026
Information we receive
When you submit a request, we receive your name, phone number, email address, service address, vehicle details, selected package, preferred date and time, and anything else you enter. We may store a snapshot of the package price range at the time of the request. Submitting does not confirm an appointment or charge a payment.
How we use and protect it
We use your information to review your request, contact you, check coverage and availability, and prepare a quote. We do not use it for marketing or share it with others for purposes unrelated to providing the service. The request is stored in Supabase; only the authorized OWNER account can read or update customer records in the current admin portal. Cloudflare hosts the website and processes the submission.
Services you choose to use
If you use address suggestions, Mapbox may process what you type. The vehicle make and model lookup uses the U.S. National Highway Traffic Safety Administration’s public data service. If you choose SMS, WhatsApp, Instagram, or email after submitting, that app opens so you can review and send the message; its provider may process it under its own practices. We do not send messages through those apps without your action.
Retention and deletion
We automatically delete the details of each request from the active database about six days after receipt, including completed or canceled requests. To recognize a return contact, we separately retain the normalized phone number, contact date, and whether the contact was an owner-recorded call or a web request. These signals are automatically deleted about three months after each contact. If the same number has at least two contacts in three months, the owner may verify that they belong to the same person and manually create a recurring profile with name, phone, optional email, vehicles, and service notes. We do not automatically merge people who share a number. The profile is kept until the customer asks us to delete it. Messages sent through external apps and provider backups may follow different schedules. Contact us to request access, correction, or deletion.
Contact
For privacy questions, or to request access to or deletion of information you submitted, email admin@thebigbeardetailing.com.